Policies
Booking
All appointment requests must be approved manually by me before they can be booked completely.
You must be a minimum of 18 years old to receive services, otherwise a parent's consent is required.
Most services require a non-refundable deposit to hold your appointment slot. This initial payment is separate from the remaining balance and will be deducted from the total amount.
Patterns of repeat no call, no shows or constant late cancellations (including reschedules) will result in your inability to book online.
If your card is declined for any charges and fees and we don't hear back from you within 24 hours with an updated form of payment you will no longer be able to make future appointments until your balance is paid.
You must be a minimum of 18 years old to receive services, otherwise a parent's consent is required.
Most services require a non-refundable deposit to hold your appointment slot. This initial payment is separate from the remaining balance and will be deducted from the total amount.
Patterns of repeat no call, no shows or constant late cancellations (including reschedules) will result in your inability to book online.
If your card is declined for any charges and fees and we don't hear back from you within 24 hours with an updated form of payment you will no longer be able to make future appointments until your balance is paid.
Running Late
Please let me know if you're running late! If you are more than 15 minutes late, I may need to reschedule your appointment. I will always do my best to fit you in while also still providing you the best experience and service possible. If I must reschedule your appointment because of limited time to fit in your full service, a fee of 50% of the service will be charged to the card on file.
Cancellations
If you are needing to cancel/reschedule your appointment, I require a minimum of 24 hours notice from your scheduled appointment time to avoid a late cancellation fee.
If you cancel or reschedule within 24HRS of your scheduled appointment you will be charged 50% of the service fee. This includes late arrivals that need to be rescheduled.
Deposits paid towards a service can be carried over one time only for reschedules. If the appointment needs to be rescheduled a second time, a new deposit will be required.
If I don't hear from you and you don't show up for your appointment, you will be charged 100% of the service fee to the card on file and any deposit placed towards the service will be forfeited.
I understand that unforeseen situations may arise and can be completely out of one's control, therefore I will allow exceptions depending on the circumstance. Please respect my time and understand that I have set aside time in advance specifically for you - advance notice is always appreciated!
If you cancel or reschedule within 24HRS of your scheduled appointment you will be charged 50% of the service fee. This includes late arrivals that need to be rescheduled.
Deposits paid towards a service can be carried over one time only for reschedules. If the appointment needs to be rescheduled a second time, a new deposit will be required.
If I don't hear from you and you don't show up for your appointment, you will be charged 100% of the service fee to the card on file and any deposit placed towards the service will be forfeited.
I understand that unforeseen situations may arise and can be completely out of one's control, therefore I will allow exceptions depending on the circumstance. Please respect my time and understand that I have set aside time in advance specifically for you - advance notice is always appreciated!
Payment
A valid credit/debit card will be required in order to book any appointment. Your card acts as a placeholder and you will not be charged until the service is complete.
If your appointment is cancelled within 24 hours until the start of the appointment time, the card on file will be used to process a late cancellation fee.
If your appointment is cancelled within 24 hours until the start of the appointment time, the card on file will be used to process a late cancellation fee.
Allergies
If you are experiencing an allergic reaction to the adhesive, you must contact us via text within 48 hours of experiencing allergy symptoms and we will schedule a complimentary extension removal for you - symptoms usually include redness, swollen, itchy, flakey eye lids.
If you've experienced any allergic reactions to any lash extension and lash lift/tint/lamination products in the past and would like to receive a service you must book an Allergy Test a minimum of 48 hours before date of service.
If you've experienced any allergic reactions to any lash extension and lash lift/tint/lamination products in the past and would like to receive a service you must book an Allergy Test a minimum of 48 hours before date of service.
Satisfaction
I understand that sometimes there may be miscommunication somewhere and perhaps you didn't exactly receive the lash look you were anticipating. I also understand that certain factors may affect how well your lash extensions retain.
If you are unhappy with the results you received or you are experiencing an unusual amount of fallout, contact me via text within 4 days of your service and we will be happy to help as best as we can to remedy the situation.
I want you to love your lashes!
If you are unhappy with the results you received or you are experiencing an unusual amount of fallout, contact me via text within 4 days of your service and we will be happy to help as best as we can to remedy the situation.
I want you to love your lashes!
Refunds
Due to the time and skill it takes to perform my services, no refunds will be offered.
All retail products are final sale.
All retail products are final sale.
